30 Days Is Enough – Even Too Much

30 days is more than enough time for anyone to pick up or install Special Order Parts. Unless a customer has vacation during that period, or another part is on back-order, there should be 0 Special Order Parts that are tagged, and held for a customer after 30 days. This includes a Service customer.
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Special Order Parts – You Have 30 Days

Besides Prepaying Special Order Parts and Pre-Booking Service appointments, there is another way to accelerate Special Order Parts pick-ups or installs. Implement a 30 days policy. If it’s not gone within 30 days, it’s someone else’s part. This creates urgency.
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Service Pre-Paid Special Order Parts – Pre-Booking

On top of getting Special Order Parts Pre-Paid in service, a better way to ensure your customer will return and get the parts installed, is to pre-book the customers next appointment. This is possible, and should be done for every customer, who’s part isn’t on back order.
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Service Implementation Of Pre-Paid Special Order Parts

Yes, you can implement Pre-Paid Special Order parts in Service for retail customers. This process isn’t any different than doing it on Retail Counter invoice. It simply requires Service Management on board.
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Dealers Don’t Implement Pre-Paid Special Order Parts

We covered Reason #1 in the last post. Reason #2 dealer’s don’t implement Pre-Paid Special Order in Parts Department is because they don’t know how to control it. Your DMS is set up to control this, but you will have to talk to your DMS trainer on how to implement and operate it.
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Let Me Help You Already

You have a dealership – right? This means you have Unsold Special Order Parts, and Aged-Out Parts Inventory that now are Idle Parts (Non-Stocking).

I can help you get rid of those. It’s easy!

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