Parts Is Like Voodoo

Parts Department is the only department in your dealership that only 1 person really understands. In every other department, multiple levels of management understand how it works, and how to make it successful.   In Parts – that’s not the case. It’s time to understand that the Parts Department is a major department that needs …

Read moreParts Is Like Voodoo

Share

Ol’ Days – Parts Manager Was An Inventory Manager

…but today, Parts Managers are Money Managers. Although this was true then, it’s especially true now. For example, Ford USA dealers don’t have return allowances. Many other OEM’s have cut Return Allowance down dramatically also, on an already insufficient allowance. [sgmb id=”1″]

Share

Parts – Largest Unfinanced Capital Asset

Parts inventory isn’t floor planned, meaning every dollar tied up in Parts Inventory is the dealer’s own money, and funded by the Dealer’s bank account. It’s important on many levels why parts inventory must “turn”. Especially with a large amount of dealer capital invested.   [sgmb id=”1″]

Share

Special Order Parts – You Have 30 Days

Besides Prepaying Special Order Parts and Pre-Booking Service appointments, there is another way to accelerate Special Order Parts pick-ups or installs. Implement a 30 days policy. If it’s not gone within 30 days, it’s someone else’s part. This creates urgency. [sgmb id=”1″]

Share

Service Pre-Paid Special Order Parts – Pre-Booking

On top of getting Special Order Parts Pre-Paid in service, a better way to ensure your customer will return and get the parts installed, is to pre-book the customers next appointment. This is possible, and should be done for every customer, who’s part isn’t on back order. [sgmb id=”1″]

Share

Service Implementation Of Pre-Paid Special Order Parts

Yes, you can implement Pre-Paid Special Order parts in Service for retail customers. This process isn’t any different than doing it on Retail Counter invoice. It simply requires Service Management on board. [sgmb id=”1″]

Share