Parts Department is the only department in your dealership that only 1 person really understands. In every other department, multiple levels of management understand how it works, and how to make it successful. In Parts – that’s not the case. It’s time to understand that the Parts Department is a major department that needs as much attention from upper management, including the Controller, as any other department. Fixed Ops is half your business, but I’d venture to say it gets less than 10% of your time and attention.